Try Before You Buy FAQs
How does your 7-day trial program work?
Your 7-day trial begins when your items are delivered. We’ll put a hold on your card, which does set aside those funds, but you won’t be charged. Don’t love it? Send it back to us and we’ll release the hold on your account once we receive your item(s).
Can I use a promo code on 7-day trial orders?
Promotion codes do not apply to orders purchased using this option, and cannot be applied retroactively for items kept.
Will I be charged for shipping when using the Try Before Buying program?
There is an initial shipping fee for orders under $150. Orders over $150 receive free standard shipping. Returns are free when using the try before you buy program for 5 items or less. Mixed carts of try before you buy & pay now items are subject to a return shipping fee that is deducted from the amount to be refunded.
Can I use the try before you buy option if I live outside of the USA?
At this time, the try before you buy program can only be used on orders with a USA shipping address, but hopefully we can expand to other countries in the future.
What is a hold?
Holds, also known as authorizations, are the most common and secure way to ensure both the merchant and customer settles a transaction. All transactions start with an authorization hold on your card. Visa, MasterCard, and American Express card holders will see a single hold on your card for the duration of the trial. Discover card holders are subject to a 5-day re-authorization process, which means your card will be re-authorized every 5 days to ensure that the funds are still available on the card to pay for the order. While you cannot use the funds that are being held, that money has not been transferred, and is not taken out of your account. If you decide not to keep your items, you can send them back, and the hold on your card will simply be released.
What does a hold look like on my bank account?
Each bank displays a hold differently. If you use a debit card, your issuing bank will prevent you from using or transferring those funds. If you use a credit card, your issuing bank will decrease the amount of credit available.Note that some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.
Is there a difference between a hold on a debit card and credit card?
If you use a debit card, your issuing bank will prevent you from using or transferring those funds. If you use a credit card, your issuing bank will decrease the amount of credit available.
Why do I see 2 holds on my bank account?
As mentioned above, in order to guarantee that we receive the funds, the hold may be renewed every 5 days for the duration of the trial period. Some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.
How do I get my hold released?
Holds are released two ways:
1. Your order is charged after the 7-day trial period is finished and the hold will be released and cleared into a charge
2. You've submitted a return and sent back the item(s) you don't wish to keep.
How long do I have to return Try Before Buying items?
You have 14 days from delivery date to return any unwanted items. As a reminder, your card will be charged after 7 days, however, you still have an additional 7 days to return unwanted items for a refund.
How do I return or exchange my items?
You'll find everything you need to a return or exchange here.