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Try Before You Buy FAQs

How does your 7-day trial program work?

Your 7-day trial begins when your items are delivered. We’ll put a hold on your card, which does set aside those funds, but you won’t be charged. Don’t love it? Send it back to us and we’ll release the hold on your account once we receive your item(s). 

Can I use a promo code on 7-day trial orders?

Promotion codes do not apply to orders purchased using this option, and cannot be applied retroactively for items kept. 

What is a hold?

Holds, also known as authorizations, are the most common and secure way to ensure both the merchant and customer settles a transaction. All transactions start with an authorization hold on your card. In this case, the hold is used to confirm that there are enough funds in your account to pay at the end of the 7-day trial. While you cannot use the funds that are being held, that money has not been transferred, and is not taken out of your account. If you decide not to keep your items, you can send them back, and the hold on your card will simply be released.

How does the hold on my card work?

  1. Your card is entered in TryNow’s verified checkout.
  2. The issuing bank puts a hold, which sets aside those funds, for the full amount of your order. 
  • Note that some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.
  1. If your items don't work out, you can send them back to us. Once we receive and process the return, your hold will be released.
  2. If you decide to keep your items, you will be charged at the end of the trial period, and your hold will be released.
  3. In order to guarantee that we receive the funds, the hold is renewed every 5 days for the duration of the trial period. Remember that some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.

    NOTE: Your card will be charged before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).

    What does a hold look like on my bank account?

    Each bank displays a hold differently. If you use a debit card, your issuing bank will prevent you from using or transferring those funds. If you use a credit card, your issuing bank will decrease the amount of credit available.

    Note that some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.

      Is there a difference between a hold on a debit card and credit card?

      If you use a debit card, your issuing bank will prevent you from using or transferring those funds. If you use a credit card, your issuing bank will decrease the amount of credit available.

      Why do I see 2 holds on my bank account?

      As mentioned above, in order to guarantee that we receive the funds, the hold is renewed every 5 days for the duration of the trial period. Some issuing banks take 24+ hours to release holds, in which case you may see two pending holds on your card for a short period of time.

      How do I get my hold released?

      Holds are released two ways:

      Your order is charged after the 7-day trial period is finished and the hold will be released and cleared into a charge

      You've submitted a return and sent back the item(s) you don't wish to keep. 

      How long do I have to return Try Before Buying items?

      You have 14 days from delivery date to return any unwanted items. As a reminder, your card will be charged after 7 days, however, you still have an additional 7 days to return unwanted items for a refund. 

      How do I return or exchange my items?

      You'll find everything you need to a return or exchange here

      What if I decided to keep the items but then want to initiate a return?

      No problem! Our regular return policy is still in effect.

      Will I be charged for shipping when using the Try Before Buying program?

      Yes, shipping charges do apply. Orders over $100 receive free standard shipping. Any returned items will be charged a shipping fee.