Lime Ricki FAQs
Our most common swimwear questions are answered below. If you don't find the information you need, please contact us. We'd love to chat with you!
RETURNS
What is your return policy?
Returns and exchanges are accepted on all unwashed, unworn items within 14 days of delivery date. All tags and liners must be intact in order to receive a refund. Read our full policy on refunds and exchanges.
Do You Have a Try Before Your Buy Option?
The "Try Before You Buy" program offers a 7-day trial period starting upon item delivery, with no initial charge but a hold on the card. Promo codes are not applicable to trial orders, and shipping fees may apply based on the order value. Learn more about our try before you buy program here.
ORDERS
Can I add to my order after I have submitted it?
Once you have submitted your order you cannot add to it, but if you give our customer service reps a call, they will help you place another order and ship it with your previous one so you will only pay shipping once. Our customer service number is 801-272-7946
Can I use two discount codes at once?
Nope, just one at a time.
Will my item look exactly like the pictures online?
We photograph our suits in the best lighting possible in order to represent them accurately. However, due to differences in computer monitors and perception of color, they may vary slightly from what you see on the site.
SALES QUESTIONS
How do I know if my item is final sale?
In general, items purchased at 50% off or below original price are considered final sale. Final sale items will be noted in the product listing. Additionally, special sales and promotions may make items final sale and will be noted in the details of the sale.
SWIMSUIT CARE/PRODUCT QUESTIONS
How do you take care of a bathing suit?
Hand wash your Lime Ricki swimsuit immediately following use, in cold water with gentle soap (like Joy dish soap). Line dry. Do NOT put your suit in the washer or dryer. You can learn more from our washing tutorial and instructions on proper swimwear care.
Where are your suits made?
Our suits are responsibly made in textile manufacturing facilities in the USA, Mexico City, and Vietnam. We visit these factories often to ensure our swimwear is made with the quality and care we know our customers expect from us. See photos and find out more about how our swimwear is responsibly made.
How often do you restock things?
We typically make our suits in a single run and sell them until they are gone so grab one quick if you love it! However, there is always a chance we could bring them back! If something you love is out of stock, sign up for our waitlist and we’ll let you know if that item makes a comeback!
ARE YOUR SUITS LINED?
All of our bottoms are fully lined, and our tops and one pieces include a double lined shelf-bra. Our rash guards are not lined as they are made to slip over a swimsuit or your favorite bralette.
HOW DO I KNOW WHAT SWIMSUIT IS RIGHT FOR ME?
This depends on what you’re looking for in a swimsuit. You may want to consider the following:
- Your activity level and sun exposure: Opt for secure options like one-piece suits or racerback tops for active movements like ducking under waves.
- Coverage desires: Are you looking for a suit best for sunbathing? Or one that keeps you comfortable during water sports?
- Features/Colors: Cute designs, colors, and unique cuts are a fun way to express yourself.
- Just remember that comfort is key, so ensure the suit fits well and allows freedom of movement.
DO ANY OF YOUR SUITS HAVE UNDERWIRE?
We do not have any suits with underwire. Our tops all have a double lined shelf bra. Some tops will also include sewn in or removable foam cups or bra pads. Some of our suits also have pockets for mastectomy inserts as well.
DO YOU HAVE MASTECTOMY FRIENDLY SWIMWEAR?
We absolutely do! We have an entire collection dedicated to mastectomy swimwear - these one pieces and tops all include a pocket for mastectomy inserts.
SIZING
Which tops are better for fuller busts?
Bust support is one of our top priorities as we design and produce our swimsuits. We build support into the construction of each suit, and we also put shelf bras in all our suits. For plenty of coverage and support we recommend the knotted crop and double cinch styles, or anything with adjustable straps!
Do you have maternity suits?
We don't carry suits specifically made for maternity. However, if you are expecting a little one, try sizing up on any of our tankinis or one-pieces. Most women have had success with this strategy.
How do I know which size to order?
Our size chart is here to help you find the right fit. Normally we recommend ordering the same size top as shirt size you wear. If you're still not sure, chat or call our fit specialists; they would love to answer any questions about the suits. If you are close to Salt Lake City or Provo, Utah come visit us! We would love to see you and help you find the best fit!
IS IT BETTER TO SIZE UP OR SIZE DOWN IN SWIMSUITS?
We suggest you follow our measuring guide to help ensure the best fit. If you find yourself between two sizes, opt for the smaller size. Swimsuits tend to loosen when wet and lose elasticity over time, so choosing the smaller size ensures it will stretch out to fit comfortably. If you want even more help finding the perfect fit we suggest using our fit finder!
SHIPPING
When will my order ship?
Orders placed Monday through Thursday usually ship within 24 hours. Orders placed after 8 AM MDT Friday through Sunday will ship out the following Monday morning. However, during sales and promotions, it may take our shipping department an extra 1 to 3 days to process orders. We do not ship on weekends or holidays.
Do you ship internationally?
We do!
Will I have to pay customs & duties even though I've already paid for shipping?
We will always only charge you what it costs for us to ship the package to you, but there is a chance extra fees may be added upon clearing customs. We have no control over these fees, nor do we know what individual custom prices are for each country.
DO YOU HAVE A PHYSICAL LOCATION?
We have one physical location, come and see us!
- The Shops at Riverwoods: 4801 N University Ave #310, Provo, UT 84604